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ORDERS: We request that all orders be placed
in writing by fax, mail or email.
PRICES: Prices are subject to change without
notice. All sales agreements and orders are contingent
upon and subject to strikes, accidents, delay
of carriers, quarry conditions, and all other
causes beyond our control, to which StoneMar
will not be held responsible.
TERMS: StoneMar determines all terms with
approved credit. Satisfactory trade references
must be included with the completed credit application.
Any shipment that is desired before credit is
established will be prepayment. Orders will not
be shipped to accounts that are past due. All
cut to size and custom orders require a minimum
50% payment prior to fabrication and shipping.
FREIGHT POLICY: Specify on your purchase order
how shipment is to be made. When no shipping instructions
are given, our shipping department will use the
best judgment. All freight is shipped collect,
unless otherwise specified.
UPS SHIPPING: Please note that any order requested
to be shipped by UPS, Fed EX, DHL, etc; StoneMar
does not accept any responsibility for any damage
that may occur during shipment.
CLAIMS: Claims for delays, damages or lost in
transit should be made directly to the Transportation
Company. StoneMar's responsibility ceases
upon loading of the materials onto the shipping
company's vehicle. No claims will be allowed after
materials have been cut, worked or installed.
RETURNS: In order to return material, you must
contact our office within 5 days from material
receipt and obtain return authorization from StoneMar.
The Customer then has 7 days to return the material.
No material is accepted back after it has been
cut or installed.
RESTOCKING CHARGE: All returns are subject to
a 25% restocking charge and freight prepaid unless
otherwise stated and accepted by StoneMar
prior to shipment. No returns on special orders.
VARIATIONS: Please note travertine, marble, limestone,
and other natural stones are products of nature,
and are subject to variation in color, marking,
and texture. In addition, samples provided may
vary from the materials delivered. All natural
stones are quarried from the earth and are subject
to variation. Therefore StoneMar will not
accept any claim or return regarding the materials
natural variations.
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